999jay Terms & Conditions — Read before using our service

General Terms & Conditions

These Terms and Conditions form a legally binding agreement between 999jay ("the Company", "we", "us") and the user of the platform ("you", "Member", "Player"). Please read these Terms carefully before using the 999jay website (999jay.ws) and all its services.

999jay is an online gaming and Sports Betting platform operating under a valid license. Our services are intended for individuals of legal age only. Residents of regions where online gaming is prohibited by law are not eligible to use this platform.

The Company reserves the right to amend these Terms and Conditions at any time. Updated terms will take effect upon publication on the website, and continued use of the platform will be considered acceptance of the revised terms.

Account Registration

To register at 999jay, you must provide accurate and complete information. Accounts created with false or incomplete details may be suspended at any time, and any funds held may be forfeited.

• Only one account per person is permitted. Creating multiple accounts using the same device, IP address, or payment method is strictly prohibited.
• The name, date of birth, and contact details provided at registration must match your official identification documents.
• You are responsible for keeping your account password confidential. You are also liable for all activity carried out through your account.
• Any changes to your account details must be reported to 999jay as soon as possible.
• Sharing or selling your account to any other person is strictly prohibited.

Age Verification

999jay is strictly for users aged 18 and above. Protecting minors from gambling is one of our highest priorities.

999jay may request any of the following documents at any time to verify your identity and age:

• National ID Card (NID)
• Passport
• Driver's License
• Birth Registration Certificate (in special cases)

Withdrawals may be placed on hold until document verification is complete. If a user is found to be a minor, the account will be closed immediately and all deposited funds will be returned.

Deposits & Withdrawals

All financial transactions at 999jay are governed by strict policies designed to protect players and ensure full financial transparency.

Deposit Policy:

• Only payment methods registered in your own name may be used.
• The minimum deposit amount is ৳500. The maximum limit may vary depending on the payment method.
• Deposits are typically credited to your account within 10–30 minutes.
• Third-party payments are strictly prohibited.

Withdrawal Policy:

• KYC (Know Your Customer) verification must be completed before any withdrawal can be processed.
• Minimum withdrawal amount is ৳1,000.
• Withdrawal requests are typically processed within 1–48 hours.
• Wagering requirements must be fulfilled before bonus funds can be withdrawn.
• Unusual or suspicious transactions may be subject to additional verification.

Bonuses & Promotions

999jay regularly offers a variety of bonuses and promotional deals. Each offer has its own terms, which are detailed on the relevant promotion page. General bonus terms are outlined below:

• The welcome bonus is available to new members only and can be claimed once per account.
• To convert bonus funds into withdrawable cash, wagering requirements must be met — typically 20x to 40x the bonus amount.
• Games played with a bonus may contribute differently toward wagering requirements.
• Each bonus has a set expiry date. Any unused bonus will be forfeited once it expires.
• If bonus abuse or fraud is suspected, 999jay reserves the right to cancel the bonus and suspend the account.
• Wagering requirements may also apply to free spin bonuses.

999jay reserves the right to modify, suspend, or cancel any promotion or bonus at any time. Any valid bonuses already earned will not be affected.

Gaming Rules

All games offered on 999jay are provided by trusted third-party providers and powered by certified Random Number Generators (RNG). Every game outcome is entirely random and unbiased.

• In slots, each spin is completely independent and has no bearing on the outcome of any previous spin.
• Live Casino games are played with real dealers and follow international casino standards.
• In the event of a technical interruption or official cancellation in Sports Betting, standard betting rules will apply.
• If your internet connection drops during a game, the result will be determined based on the record stored on our server.
• Any winnings obtained by exploiting software bugs or glitches will be voided.

Prohibited Activities

The following activities are strictly prohibited on 999jay. Violations may result in immediate account closure and legal action:

• Using the platform for money laundering or any unlawful financial activity.
• Using bots, scripts, or automated software to play games.
• Exploiting game vulnerabilities or bugs.
• Harassment or intimidation of other players or staff.
• Abusing bonuses by creating multiple accounts.
• Identity fraud or providing false information.
• Attempting to breach or compromise the platform's security.
• Registering as an adult while being underage.

Account Closure & Suspension

999jay reserves the right to suspend or permanently close accounts in the following circumstances:

• Violation of any provision of these terms.
• Failure to provide verification documents.
• Suspicious financial activity.
• Operating multiple accounts.
• By order of a court or regulatory authority.

You may also request account closure at any time by emailing support@999jay.ws. Any verified withdrawable balance will be returned before the account is closed.

Responsible Gaming

999jay takes responsible gaming seriously. Gaming is a form of entertainment — not a source of income. We want all our members to stay healthy and happy.

999jay offers the following responsible gaming features:

• Set daily, weekly, and monthly deposit limits.
• Temporarily pause your account for a set period at your own request.
• Permanent self-exclusion option.
• Access to your gaming history and spending details.
• Resources and support links related to responsible gaming.

If you feel that gaming is having a negative impact on your life, please visit our Responsible Gaming Page visit us.

Privacy & Data Protection

For full details on how we collect, use, and protect your personal information, please refer to our Privacy Policyas outlined herein. The Privacy Policy forms an integral part of these Terms & Conditions.

• Information provided during registration is used for account management and service improvement.
• Your information is never sold to third parties for marketing purposes.
• Information may be disclosed to authorities when required by law.
• Our Cookie Policy governs the use of cookies on this platform.

Technical Issues & Liability

999jay strives to provide uninterrupted service; however, the following situations may cause disruptions:

• Scheduled maintenance periods.
• Technical error or server issue.
• Issues caused by your internet service provider.
• Natural disasters or other unforeseen circumstances.

In the event of a technical issue during gameplay, results will be determined based on server records. For valid claims, 999jay will make reasonable efforts to provide appropriate compensation.

Changes to Terms

999jay reserves the right to modify these Terms and Conditions at any time. When changes are made:

• Updated Terms & Conditions will be published on the website.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.

If you do not agree with the changes, you may request account closure and withdraw any eligible funds.

Dispute Resolution

For any dispute or complaint, please contact our customer support team first. We are always committed to resolving issues in a friendly and amicable manner.

• An initial response will be provided within 7 business days of receiving your complaint.
• Complex cases may take up to 30 days to fully investigate.
• In disputes over game outcomes, server logs will serve as the definitive record.
• If an issue cannot be resolved internally, independent mediation is available.

Contact

If you have any questions or feedback regarding these Terms & Conditions, please get in touch:

• Email: support@999jay.ws
• Live Chat: Click the chat icon at the bottom right of the website.
• Hours: 24 hours, 7 days a week

Our support team is available in Bangla and ready to answer any questions you may have.